General FAQs

How do I register?

You need to be invited by your employer or the business responsible for payment before you can access the RocketFuel Payouts platform. Once your employer notifies us about the payment, you will receive an invitation through our crypto payments processing platform. Click the link in the invitation email or go to payouts.rocketfuel.inc and sign up using the same email address that received the invitation.

How do I log in?

To log in, go to payouts.rocketfuel.inc, enter your email address, and click on the "Continue" button. You will receive a one-time code in your email. Input the code on the login page, and you will be granted access to your account.

How do I get paid?

Our platform enables businesses to allocate funds directly to you. To receive payments, you must complete user verification first. You also need to set up a crypto wallet if you are withdrawing crypto. Once you've completed the KYC process, you can initiate a transfer by clicking the "Transfer" button on your dashboard.

How do I complete verification?

To ensure the security of our users and comply with regulations, we require all users to complete Know Your Customer (KYC) verification. This process involves providing proof of identity and address. To start the verification process, log in to your account, and navigate to the "Verification" section. Upload the required documents and follow the on-screen instructions. For more information on our KYC process, please visit our KYC FAQ page.

Which payment methods are available?

Our crypto payout product supports various cryptocurrencies, including Bitcoin, Ethereum, USDC, and many others. We also support payouts in USD, EUR, GBP, etc. The availability of specific cryptocurrencies may vary depending on regional regulations and market conditions.

How do I get a wallet?

To set up a crypto wallet, choose a wallet application that suits your needs. There are several wallet applications available, each supporting different cryptocurrencies and offering various features. For a detailed guide on setting up a crypto wallet, please visit our wallet guide.

Why did my transfer fail?

A transfer can fail due to various reasons, including incorrect wallet addresses or network congestion. If your transfer fails, carefully review the transaction details for any errors and retry the transfer. If the issue persists, please contact our support team for assistance.

How do I contact support?

If you have any questions or require assistance, our support team is here to help. You can reach out to us by visiting the "Contact Us" section on our website or by emailing us at [email protected] We are committed to providing prompt and efficient support to our users.

Additional FAQs:

Is there a fee for using the crypto payout product?

We may charge a small fee depending on the currency. You can learn more about our fees on our "Fees & Limits" page. To get the most accurate fees, please review the fees section on the transfer confirmation page in the payout portal.

What are the transfer limits?

You can transfer up to your maximum balance that’s shown on the Home page.

How long does it take for a transfer to be completed?

Transfer times can vary depending on the type of cryptocurrency and network conditions. Typically, transfers are processed within minutes to a few hours. However, during periods of high network congestion, transfers may take longer to complete.

Can I cancel a transfer?

Once a transfer has been initiated, it cannot be canceled due to the irreversible nature of blockchain transactions. Please ensure you double-check all transaction details, including the recipient's wallet address, before submitting a transfer.

Can I set up recurring transfers for regular payments?

Yes, you can set up recurring crypto transfers. We do not support recurring bank transfers at the moment.

Bank Transfer FAQs

Bank transfers are launched under beta testing.

Can I choose a different currency for the transfer?

You can choose from the available options if your region supports multiple currencies. Otherwise, the system will automatically select the default currency based on your selected country/region.

What bank details do I need to provide for the transfer?

You must provide your active bank account details, including the account number, bank name, and other required information. Please provide all the required fields marked with an asterisk.

What should I do if I encounter any issues during the transfer process?

If you have any issues or questions, please contact our support team at [email protected] for assistance. We are here to help and ensure a smooth transfer process.

How long does it take for the money to reach my bank account?

The transfer time may vary depending on your region and banking system. In most cases, it takes up to 3 business days for the funds to reach your account.

Is my payment information secure during the transfer process?

Yes, we prioritize the security of your payment information. Our platform follows strict security protocols to safeguard your data.

Can I cancel the transfer after confirming it?

Once you press "Confirm," the transfer process starts and cannot be canceled or reversed. Please review the details carefully before confirming.

Are there any fees associated with the bank transfer?

The fees for the bank transfer may vary depending on your region and the transfer method opted for (If available). Please check the applicable fee details during the transfer process.