Verification FAQs

What is Identity Verification?

RocketFuel uses Identity Verification process to confirm that you are who you say you are. It’s required by law and helps prevent fraud on our platform.

What if I’m having trouble verifying my identity?

Ensure that the information you provide matches your legal ID and is free of typos. If you’re still having trouble, contact us, and we’ll help you.

Why am I being asked to go through Identity Verification?

As a regulated financial services company, we’re required to identify our users. To continue using our service, we need you to verify your identity.

How do I get started with Identity Verification?

To start verification, sign in to your RocketFuel account and begin the process from the homepage.

How long does the verification process take?

The verification process may take a few minutes to complete if the information provided is accurate.

What if I don’t complete Identity Verification?

If you don’t verify your identity, your account will be restricted. We’ll work with you to ensure you can complete the process.

What does RocketFuel do with my information?

We collect your information to comply with the law, prevent fraud, and improve our products. We won’t sell your data to third parties without your consent.